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Terms & Conditions

Terms and Conditions

1. Acceptance of the Terms

By accessing, registering for, or using our platform (the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms govern your use of the Platform and all services offered on it. Please read them carefully before proceeding.

2. Eligibility Requirements

You must meet certain eligibility requirements to register and use our Platform:

  • You must be at least 18 years old (or such higher age as may be applicable in your jurisdiction) to register for an account.
  • You must not have a known history of problem gambling or any other conditions that may impact responsible gaming behavior.

3. Minimum Age Requirements

You must meet our minimum age requirements, which vary by region:

  • In the UK and countries with similar regulations: you must be at least 18 years old.
  • In Canada (specifically in provinces like Quebec): you must be at least 19 years old.
  • Other regions may have different age restrictions; it's your responsibility to familiarize yourself with local laws.

4. Geographic Restrictions

We reserve the right to restrict access to our Platform based on your location, including but not limited to countries where online gambling is restricted or prohibited. It's your responsibility to ensure you comply with all applicable laws in your jurisdiction.

5. Account Registration Rules

To create an account:

  • You must provide accurate and truthful information during registration.
  • You will need a valid email address for verification purposes.
  • We reserve the right to request further documentation to verify your identity at any time.

6. One-Account-Per-User Policy

You are only allowed one active account on our Platform, with exceptions made for joint accounts or corporate entities where necessary and verified by us. Each user must comply with these Terms individually.

7. Identity Verification and KYC (Know Your Customer)

We may request identification documents from you as part of the registration process to verify your identity. This is done in accordance with anti-money laundering regulations and our internal policies for responsible gaming.

8. Account Accuracy Obligations

You are required to maintain accurate information within your account, including any changes to your contact details or profile information. Failure to do so may result in temporary suspension of services until the matter is resolved.

9. Account Security Responsibilities

  • You must keep your login credentials secure and not share them with anyone.
  • Choose a password that meets our security requirements for strength.
  • Immediately report any unauthorized access, loss, or theft of login information to us via support channels.

10. Restricted Behavior and Prohibited Activities

We prohibit the following behaviors on our Platform:

  • Creating multiple accounts without approval from us.
  • Sharing login details with others.
  • Attempting to manipulate game outcomes using bugs, exploits, or any unauthorized tools.
  • Participating in bonus abuse activities (see separate section).
  • Any form of fraudulent activity.

11. Bonus and Promotion Rules

Bonuses are provided as promotional incentives to enhance your gaming experience:

  • Terms for each specific bonus may vary but generally include wagering requirements, maximum winnings limitations, game restrictions, and valid period.
  • Attempting to manipulate bonuses by creating new accounts or using any unauthorized tools is strictly prohibited.

12. Wagering and Gameplay Conditions

Unless specifically stated otherwise in the game's rules:

  • Games are played according to their respective rules, which may include odds of winning.
  • Winnings are subject to payout limits as determined by our platform.
  • Any irregular play patterns or behavior that we determine at any time might be voided.

13. Bonus Abuse Prevention

We reserve the right to suspend or cancel accounts engaged in bonus abuse activities:

  • Creating multiple accounts for bonuses.
  • Collusion with other players.
  • Manipulating bets to exploit promotions.
  • Any form of cheating.

14. Deposits and Withdrawals (Limited Support)

Depositing funds into your account:

  • Methods may vary by region; please check our payment options page for more information.
  • We reserve the right to request verification documents for transactions over specific limits or in suspicious patterns.

Withdrawal policies follow all applicable regulations for responsible gaming, including time-out and self-exclusion mechanisms. Specific details are available within our Responsible Gaming guidelines (link).

15. Verification Before Withdrawals

Before making a withdrawal:

  • We may require additional identity verification to confirm your account status.
  • Funds must be withdrawn via methods that comply with anti-money laundering regulations.

16. Processing and Review Procedures

Requests for deposits, withdrawals, or any service request undergo regular review processes based on internal policies and compliance requirements.

17. Responsible Gaming Expectations

We're committed to a responsible gaming environment:

  • Time limits may be implemented during play sessions.
  • Loss limit reminders are displayed throughout the Platform.
  • You can take part in self-exclusion at your own discretion, with no negative impacts on future accounts or services.

18. Self-Exclusion and Account Restrictions

Self-exclude any account by following our procedures for responsible gaming:

  • For a specified period (short-term options like days or weeks, up to longer-term periods).
  • You can self-restrict your access at anytime via our settings within the Platform.
  • We may apply stricter restrictions if necessary.

19. Game Fairness and RNG Systems

The fairness of games on our Platform is guaranteed by:

  • External auditors (iTech Labs for example) ensuring game randomness, payouts, and rule compliance.
  • Ongoing reviews of system functionality to prevent any form of exploitation or manipulation.

20. Technical Interruptions or Voided Gameplay

Due to various factors such as technical issues, server downtime, or hacking attempts:

  • Your play may be void in full or part if an incident affects the integrity of games played.
  • We provide ongoing updates and resolve matters through our support channels.

21. Suspension or Closure of Accounts

In cases where accounts breach any of these Terms or are deemed to pose risks to other users, operations or ourselves:

  • Your account may be temporarily suspended for further investigation.
  • In severe instances, we reserve the right to permanently close your account and terminate any agreements with us.

22. Intellectual Property and Platform Ownership

The Platform and its content belong exclusively to Camelot (or affiliated companies) and are subject to copyright laws. Unauthorized use or modification is prohibited.

23. Limitation of Liability

Camelot, its directors, employees, agents, affiliates, suppliers, licensors, and service providers cannot be held liable for:

  • Direct, indirect, incidental, special, punitive damages arising from the Platform's usage.
  • Any loss or damage to computer systems resulting from accessing our site.

24. Modification of Terms

We can change these Terms at any time without prior notice. You'll find all modifications are marked as 'Last Updated' with an easily accessible date in this document and also within your user settings for tracking changes.

25. Contact or Support Guidance

For support queries, assistance, questions about terms, and clarification on our policies:

  • Visit the contact/support page directly via link.
  • Reach out through various channels such as email (listed at bottom), live chat (within site footer) and call-in options available for direct user feedback.

26. Applicable Licensing or Regulatory Oversight

Camelot is compliant with all applicable laws, including regulations specific to our regions:

  • UKGC – United Kingdom Gambling Commission
  • AGCO & iGaming Ontario - In Canada