Customer Support
At Camelot, we understand that you may need assistance with various aspects of your account or gaming experience. Our customer support team is here to help, and we have made it easy for you to get in touch.
Live Chat Support
You can initiate a live chat conversation with our support team 24/7 by clicking on the "Support" button at the bottom right corner of this page. One of our agents will be happy to assist you promptly.
Email Support
If you prefer sending an email, you can reach us. Please note that we may not respond immediately, but we will get back to you within a few hours.
Help-Centre Access
We have created a comprehensive help centre where you can find answers to most common questions and issues. You can access it by clicking on the "FAQ" button at the top of this page.
Verification or Account-Help Support
If you need assistance with account-related matters, such as verifying your identity or recovering your password, please contact our support team via live chat or email for assistance.
Responsible Gambling Assistance
We take responsible gaming seriously and want to ensure that our players gamble safely. If you feel like you may be experiencing problems related to gambling addiction or would like to discuss self-exclusion options, please do not hesitate to reach out to us through any of the contact methods mentioned above.
Technical Support
For technical issues such as game freezing, slow loading times, or other system-related problems, we recommend initiating a live chat conversation with our support team. Our agents will be happy to assist you in resolving the issue.
Complaint or Dispute Guidance
We understand that sometimes things may not go according to plan. If you have a complaint or dispute regarding your account, winnings, or any other matter related to Camelot, please contact us through live chat or email for guidance and support.
Communication Response Expectations
Please note that our response times may vary depending on the volume of inquiries we receive. However, we always strive to respond as soon as possible within a few hours during business days.
Account-Security Assistance
If you suspect any unauthorized activity on your account, please contact us immediately via live chat or email for assistance. We will take all necessary measures to ensure that your security and confidentiality are protected.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible across various devices, including desktops, laptops, tablets, and mobile phones. If you experience any technical issues related to device compatibility, please contact our support team for assistance.
Preferred Contact Methods
We prefer that you initiate a live chat conversation with us first as it allows us to respond promptly and efficiently to your query.
Self-Service Help Options
Our help centre is available 24/7 and contains a wealth of information on common questions and issues. We recommend checking the FAQs before reaching out to our support team for more complex matters.
By choosing Camelot, you can trust that you will have access to comprehensive customer support through multiple channels, ensuring your gaming experience remains enjoyable and hassle-free.
